No Autopilot

Keep track of what's important.

There's no such thing as "Autopilot" when people are involved. If you're Accounts Recievable is growing too fast, start making collection calls. Yes, you deserve that money. Yes, it's supposed to be in your bank. No, the money won't find its way to the bank by itself.

Unless the process is completely automated (and even then) keep track of the stuff that's important to your company (hint: cash). The other stuff you can sweep up on a weekly/monthly/quarterly basis, do that. As a young company: cash is king, cash is happiness, cash is the life's blood. It's important.

Customer expectations: important

Cash: important

The rest: you can slide for an hour or two.

optimizing your code to work 0.001% better than competition when the customer won't notice the 5 milisecond savings in his life: no so important

Regan overused this Russian mantra, but it does highlight the way you should work in the early days: "Trust, but verify."

Copyright 2010
Jean-Luc Park
All rights reserved